F. A. Q.
WHERE IS MY ORDER?
We aim to ship most orders within 3 working days. We use Royal Mail Tracked 48 service which but please allow a couple extra days, you know what the post is like. If still no luck, please send us an email at firstname.lastname@example.org
HOW LONG WILL MY ORDERTAKE TO PROCESS?
All orders are usually dispatched within 3 working days, in busier periods there may be a slightly longer wait. We make most items to order so can only do our best. You will receive an email letting you know when your order has been shipped.
HOW LONG DOES SHIPPING TAKE?
Shipping in the UK should take 2-3 working days once dispatched, this does not include weekends and Bank Holidays.
International orders will vary depending on the destination country but please allow 2-3 weeks.
WHAT COMPANY PROCESSES YOUR SHIPPING?
We use Royal Mail for our domestic and international shipping.
CAN I TRACK MY ORDER?
We send all our items tracked. If in the UK please also add your phone number to your order to allow further notifications. If you cannot find your tracking number, just send us an email at email@example.com and we will help you out.
DO YOU SHIP INTERNATIONALLY?
Yes we ship to most countries.
HOW MUCH DOES DELIVERY COST?
STANDARD(2-3 days) - £3.00
OVER £50 - FREE
OVER £100 - FREE
DO YOU OFFER NEXT DAY DELIVERY?
Unfortunately we cannot offer next day delivery as we make to order or in small batches. We usually post the next day so you should not be waiting too long. If you have a specific date to meet, please let us know and we will do our best to accommodate you.
CAN I CHANGE MY ORDER ONCE IT’S BEEN PLACED?
Once your order has been placed, it may be possible to change the order, if it has not already been shipped. Please email firstname.lastname@example.org Unfortunately, we are unable to change the shipping address.
WHAT IS YOUR RETURNS POLICY?
We know you can change your mind here at DREAMING HQ so we offer a 14 day returns policy on all standard items. The items must be unworn, unwashed, and with the tags on: Think – How would you like to receive your order? Custom orders are non-refundable.
CAN I EXCHANGE AN ITEM?
Yes, of course! Same thing applies with returns. Please send the item back in brand new condition within 14 days and we will post out the size you need, free of charge.
THE ITEM IS FAULTY, HOW CAN WE SORT THIS OUT?
Unfortunately, mistakes happen. We are all only human after all. If you receive your item and it is faulty, please email email@example.com along with pictures of the fault and we will do our best to sort it all out for you.
YOU HAVE PROCESSED MY REFUND, HOW LONG WILL IT TAKE TO GET MY MONEY BACK?
Once we have processed the refund, it is out of our hands and with the payment provider used. This can take up to 21 days.
HOW DO I WASH MY ITEM?
All our items come with a care tag attached to them upon purchase. Please keep this for reference. If this has been misplaced. Air on the side of caution and wash on delicate at 30C, with similar colours, turning the product inside out to protect the print.
WHAT IS MY ITEM MADE FROM?
We prioritise using deadstock and recycled fabrics so our products can be a bit of a mix! Please see the care label attached upon purchase.
HOW DO I KNOW MY SIZE?
We know the perfect fit is exactly what you deserve and we are doing our best to achieve that! Please see our size guide (here) or watch our HOW TO MEASURE YOURSELF video.
WHEN WILL YOU START SELLING PLUS SIZE?
We are looking to expand our sizing range as our company grows. However, we do offer a made to measure service.
DO YOU OFFER BESPOKE, MADE TO MEASURE SIZING?
Yes we do! If you have a specific request, we will do our best to accommodate you. Please email firstname.lastname@example.org with your requirements and we will do our best to make that happen for you!
WHY IS THIS MORE EXPENSIVE THAN FAST FASHION ALTERNATIVES?
All our items are made with UK sourced fabrics, recycled where possible and made ethically in our studio. We pay a living wage to our workers and will not compromise on working conditions, and unfortunately, that comes at a price. We believe that our clothing is unique, well made and worth every penny, try us out and you’ll see!
WHERE IS THE PRODUCT MADE?
All products are made inhouse at our studio in Hackney, East London.
HOW IS YOUR COMPANY SUSTAINABLE?
We are always finding ways to make ourselves more sustainable. We currently recycle almost all of the waste that is produced in our studio. Fabric cut offs are saved for future projects or sent to a recycling centre to be used again. We try to make our products to order or in small batches so our finished product always gets sent to the customer, not to landfill. Our packaging will be 100% recyclable by the end of 2021.
ARE YOU HIRING?
Magic at mailing? Organisation and admin your thing? A wizz on a sewing machine? Well we need to know! We are not currently hiring but if you think you can bring something to Dreaming HQ then by all means feel free to send your cover letter and CV to email@example.com. We wouldn’t wanna miss out on your special talent now would we?
CAN I INTERN WITH YOU?
We will be opening up opportunities to intern with us this summer. Please subscribe to our mailing list and follow us on Instagram to find out when applications will be opening.
DO YOU SELL GIFT CARDS?
HOW DO I REDEEM MY GIFTCARD?
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit/credit cards, Apple Pay, Google pay and PayPal.
WILL I HAVE TO PAY IMPORT TAX?
Customs and duties vary in each country. Please contact your local authority to find out more.
DO YOU OFFER STUDENT DISCOUNT?
We are only a small business and cannot offer student discounts at this moment.